Q: How long does it take for me to receive my shipment?
A: It depends on a number of factors. Our
usual method of shipping is by
Mail which has a
delivery time of 1 to 4 weeks but usually a
parcel arrives in about
1-1/2 - 2 1/2 weeks from the shipping date. Estimates
by Canada Post are
estimates only and it may take a few days longer
then they suggest. One
unknown factor is if the parcel has to cross any
international boarders
where a parcel can be at customs for
inspection. We can offer
faster service just ask about the services
available (additional
costs may apply for faster service). If there are any
holidays during the
shipping period can cause delays. Disaster can
cause shipping delays and
it may take longer to receive a parcel,
package or letter if sent
in December.
Q: What is your shipping schedule? When do you send my
parcel out?
A: It depends upon when we receive your
order and how long it takes to
clear your credit card if you
used one. It may take up to 1-3 days to clear a
credit card. Once the card is cleared
then we try to ship the product out the next
business day. If we need to order an item due to an out of stock situation
the item we usually will ship within
about 2 to 12 business days. If you are
concerned about when your
parcel will be shipped out please do not
hesitate to ask and we
will give you an estimate of the shipping time.
In a worst case scenario
if we are out of stock and a item cannot be
reordered from our
supplier because it has been discontinued we will
contact you to let you
know of the situation immediately.
Q: What is Regular Shipping?
A: Our standard shipping is by Mail
which has about 1-4 week delivery period.
Q: Where is my order? Where is my parcel?
A: Once we ship an
order, delivery is in the hands of the carrier.
If shipped via the
Regular Shipping method (Mail)
once the order has
been shipped wait 3-4 weeks and if you haven't
received the
package please call or e-Mail.
Q: I am ordering from the United States are there any
duties, brokerage
fees or taxes?
A: There are not duties if the parcel
is under the value of $200.00 US.
If the parcel is
over $200.00 US any fees, duties, brokerage fees or
taxes will be the responsibility
of the purchaser.
Q: Will you ship to another Country if
it is different than the Billing Country?
A:
We
will not ship to a "Shipping Information" address
which has a different
Country than the "Billing
Information" without verification.
Q: If my name has only one name, will
you ship to me?
A: No.
Q: I can't find my Country in your
Billing Information or Shipping
Information will you ship to me anyways?
A:
We do not ship to Countries not
listed in the "Billing Information" or
"Shipping
Information".
Q: When is the best time to call?
A: Monday, Tuesday, Thursday and
Friday: Between 9:00 am - 4:00 pm
Eastern Standard
Time.
(613) 394-0392 -
Fax: (613) 394-6096 - Toll Free: 1-866-863-5706
WE WILL NOT ACCEPT ANY
PARCELS SENT BACK BY COURIER. Send the parcels back by MAIL Only.
